Ceramill Helpdesk Training
As a pioneer in dental CAD/CAM technology Amann Girrbach is one of the leading innovators and preferred full-service providers in digital dental prosthetics. With its high degree of expertise in development and commitment to customer orientation, the ambitious company from Vorarlberg, Austria, creates sophisticated system solutions for tomorrow's practice routine.
To ensure professional usage and support for the users of the Ceramill systems, it is crucial to have a profound knowledge about the products and the optimal way of solving user problems – whether they are handling issues “guidance”, like support and advice on questions concerning the workflow and use of the system, scanning strategies or design, or “errors”, like machine malfunction or defects or error messages.
This training based on theoretical parts and “hands-on” to exercise topics in the daily work, providing deep knowledge on the product usage and stablishing the first step to professional 1st level Helpdesk support.All the trainings are performed remotely.
| DATE | FROM/TO | TIMEZONE | TOPIC | LANGUAGE |
| August 19, 2025 | 10:00 a.m. - 12:00 a.m. | CEST | THDProcess | English |
| August 19, 2025 | 13:00 a.m. - 15:30 a.m. | CEST | THDCADCAM | English |
| August 21, 2025 | 10:00 a.m. - 12:30 a.m. | CEST | THDMill | English |
| August 21, 2025 | 12:45 a.m. - 13:30 a.m. | CEST | THDFurnaces | English |
| August 26, 2025 | 10:00 a.m. - 11:45 a.m. | CEST | THDScan | English |
| August 26, 2025 | 12:45 a.m. - 13:45 a.m. | CEST | THDMillbox | English |
| August 28, 2025 | 10:00 a.m. - 11:45 a.m. | CEST | THDMatik | English |
| August 28, 2025 | 12:45 a.m. - 13:30 a.m. | CEST | THDMatron | English |
| September 04, 2025 | 10:00 a.m. - 11:45 a.m. | CEST | THDPrinter | English |
| September 04, 2025 | 12:45 a.m. - 14:45 a.m. | CEST | THDDRS | English |
Course descriptions:
THDProcesses
Helpdesk Process Training
The objective of this training is to share with the participant all different processes involved in the support chain.
THDCADCAM
Helpdesk CAD/CAM Training
The objective of this training is to share some of the best practices, tips & tricks, and troubleshooting steps on our Ceramill System.
THDMill
Helpdesk Mill Training
The objective of this training is to share some of the best practices, tips & tricks, and troubleshooting steps on our Ceramill Mills
THDMatik
Helpdesk Matik Training
The objective of this training is to share some of the best practices, tips & tricks, and troubleshooting steps on our Ceramill Matik.
THDScan
Helpdesk ScainTraining
The objective of this training is to share some of the best practices, tips & tricks, and troubleshooting steps on our Ceramill Map’s.
THDFurnace
Helpdesk FurnaceTraining
The objective of this training is to share some of the best practices, tips & tricks, and troubleshooting steps on our Ceramill Furnaces.
THDPrinter
Helpdesk 3D PrinterTraining
The objective of this training is to share some of the best practices, tips & tricks, and troubleshooting steps on our Ceramill 3D Printer.
THDDRS
Helpdesk DRS Training
The objective of this training is to share some of the best practices and troubleshooting steps on our DRS system.